- John Hook Automotive Inc.
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We are highly recommended by verified reviews
John Hook Automotive Inc.
301-937-0089
10800-B Hanna Street
Beltsville, MD 20705 39.028937 -76.908622
http://johnhookauto.mechanicnet.com/
301-937-0089
10800-B Hanna Street
Beltsville, MD 20705 39.028937 -76.908622
http://johnhookauto.mechanicnet.com/
4.97/5.00 average rating
658 reviews
658 reviews
[ Write a Review ]
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| Excellent work and customer service. |
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| Super! As always. Thanks, John. |
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| As usual...."professional and quality service" |
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| I really like the service you get from John Hook Automotive. I have been a customer for several years. I feel the prices are a little on the pricey side. I understand the shop has to stay competitive. I would recommend the shop to more people if the prices were a little better. I will continue to use your services because I am very satisfied. |
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| Overcharged me at first, had to call to get resolved. |
| Shop Comment Thank you! We apologize for the inconvenience, but are happy that you were able to bring it to our attention so we could fix it and get it refunded. |
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| Shop Comment Mr Bowning, please let us know a good time to get the T-Bird in to find out that steering tightness. Thank you |
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| Shop Comment Thank you Maria. We appreciate and value your input on how to make things better all around! |
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| Very good service |
| Shop Comment Thank you Mr. Case |
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| Shop Comment Thank you Mr. Felton. Please let us know anything we can do to make next time better. |
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| Only technical issue was that they recommended replacing tires that were only worn down on one edge rather than just rotating them to different wheels. It would also be helpful to identify repairs that are likely **safety issues** versus ones that are not. They also had my car for nearly six days before diagnoses and quote . . . cost me at least one work day. |
| Shop Comment Thank you Patrick for you comment. We will make sure that in the future we will be more clear on what is more of a safety issue than others. We will also make sure to get your vehicle done in a much more timely manner next time. |
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| Shop Comment Thanks for the review Frank. Let us know what we can do to improve next time. |
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| Good Guys and very helpful. Always been able to get my vehicle serviced even when it's last minute. |
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| Thoroughly explained quotes and recommendations, Very efficient, on time with appointments, work completed when promised |
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| Andrew on John's staff did an excellent job on our van. He saved us from having to pay more at a dealership for unnecessary work that they recommended. The guys at JHA are trustworthy and will not let you pay more than you have to for repairs. |
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| Not cheap, but honest and they do a great job. They have a huge word-of-mouth clientele at my office. |
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| I asked for an oil change, tune-up and general check-up. I left with a car running smooth and better pick-up. A tune-up was not necessary. A gasket was found to have a minuscule leak, but not yet necessary to change, and my front struts would be good for another year or so. All of this is to say the mechanic at John Hook Auto took the time to explain the results clearly and answer my questions. He was relaxed and friendly. I was treated as a valued customer. The price was reasonable and the service was outstanding. Later, my son-in-law mentioned he valued JHA, and his Dad had recommended JHA to him. I?ll be there for my next service! |
| Shop Comment Mr. baker, we are happy to hear. We think you may have selected the incorrect number. Hopefully that is the case. We look forward to the next time! |
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